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FREQUENTLY ASKED QUESTIONS

A: For all orders within Colombo and suburbs we deliver within 2 working days and outstation orders within 3 working days.
A: Yes, we offer island wide delivery
A: Yes, we do offer gift vouchers, please contact our hotline for more information.
A: Yes, we do offer a loyalty card / rewards program, all info is listed on our website.
A: We accept credit cards including Visa, Mastercard, Amex
A: We are located at No. 9 Abdul Cafoor Mawatha, Colombo 3.
A: Please notify our hotline and we will correct your order with no delivery charges.
A: Please notify our hotline and we will do the needful and send your correct order with no delivery charges.
A: 1 year manufacturer’s warranty on all equipment.
A: Yes, we do offer discounts on credit cards issued by certain / selected banks for certain / selected products, please check with your sales representative or call our hotline for more information.
A: We sell/ offer a German brand coffee that has a legacy spanning 300 years, named Dallmayr. We sell / offer 100% arabica roasted beans plus a variety of arabica and robusta blends to suit your pallet. We also sell / offer Dallmayr coffee capsules that comes in 13 different flavors that is compatible with all Nespresso machines, in addition we also sell / offer ground coffee.
A: To maintain maximum freshness store in an airtight container in a cool dry place.
A: Our coffee is from Dallmayr, a 300-year-old family run coffee company serving one of the best coffees in Germany / in the world. Dallmayr coffee is sourced from superior highland plants from the finest coffee growing regions such as Ethiopia, Colombia, Papua New Guinea and Brazil. Expert roasters and tasters bring out signature aromas and notes through our world class roasteries.
A: We have a dedicated technical support team that you can contact for any repairs and maintenance issues. We also offer annual service contracts, and barista training courses.
A: Please contact the hotline and our technical support team will resolve any issues.
A: Yes, we do, we have two National Champion Baristas who can provide the required training for your staff so they can gain the skills and knowledge necessary to work as a skilled barista. Please check out our Coffee Academy page for more information on our Barista Training Courses.
A: For all new coffee machine purchases on our commercial range we provide free installation, machine set up, barista training, machine programming, calibration, maintenance & cleaning / instructions.
A: Please call the hotline or sales representative and they will attend to all your requests.
A: Yes, we do. We have a dedicated technical support team working round the clock to ensure your machines are in good working order, call our hotline for any issues.
A: Yes, we have two national champion baristas and experienced restaurateurs on our team who can assist with recipe development and menu creation to suit your business. We can also assist with implementing SOPs related to the beverage counter and overall hygiene standards to ensure a smooth operation.
A: Yes, we do, we have a dedicated repair team and center to fix any machine including other brands which we do not sell.
A: Our Coffee Academy which is the official partner of the Espresso Academy in Florence, Italy, offers a wide range of barista courses that offer internationally recognized diplomas related to the Italian Barista Method (IBM) and Specialty Coffee Association (SCA.) Please check our website for more information.
A: Yes, we do. We have a dedicated technical support team working round the clock to ensure your machines are in good working order, call our hotline for any issues.
A: We are the sole agents for Rancilio, Egro, Delonghi and Dallmayr and authorized agents for Bodum, Bialetti and Bavilor Bonamat.
A: Yes, we have a wide range of home use machines of Delonghi manual, semi-automatic and fully automatic home use coffee machines, and grinders. We also have a home range machine line of Rancilio. Please click on the “Machines” tab on our homepage to see our wide range of domestic coffee machines. Further, Delonghi is considered the best home use coffee machine brand in 46 countries worldwide.
A: We offer CAPSA from Dallmayr that’s compatible with all Nespresso machines. We offer 13 different varieties for espresso and lungo. Checkout the CAPSA tab on our home page for more information on our product range.
A: We sell a wide range of domestic and commercial coffee machines, vending machines, domestic and commercial grinders, barista accessories, brewing systems, roasted coffee beans, ground coffee and flavored pre-mixes for vending machines and specialty coffee equipment & accessories.
A: Yes we do, we carry a wide range of brewing systems: French Press, AeroPress, Mokapot, V60, Chemex and many more.
A: Yes, we do
A: Yes, we do, we have a wide range of high-end commercial machines, coffee grinders, barista accessories, coffee blends & brewing systems to suit your requirements and budget. We also have a dedicated technical and training team to provide your company with a complete coffee solution to meet all your requirements and our experienced baristas can provide your staff with training and support with recipe development.
A: Yes, there will be a dedicated sales specialist managing your account and handling all your queries.
A: We provide mobile coffee solutions for all kinds of corporate events, special occasions, product launches, trade shows, fashion shows etc. Please visit our website for more information.