Question 1

How does your order and shipping schedule work?

Accepted Answer

For all orders within Colombo and suburbs we deliver within 2 working days and outstation orders within 3 working days.

Question 2

Do you deliver anywhere in Sri Lanka?

Accepted Answer

Yes, we offer island wide delivery.

Question 3

Do you offer gift vouchers?

Accepted Answer

Yes, we do offer gift vouchers, please contact our hotline for more information.

Question 4

Do you have a loyalty card / rewards program?

Accepted Answer

Yes, we do offer a loyalty card/ rewards program, all info is listed on our website.

Question 5

What payments do you accept?

Accepted Answer

We accept credit cards including Visa, Mastercard, Amex.

Question 6

Where is your retail outlet located?

Accepted Answer

We are located at No. 9 Abdul Cafoor Mawatha, Colombo 3.

Question 7

What do I do if my order is incorrect?

Accepted Answer

Please notify our hotline and we will your correct order with no delivery charges.

Question 8

What do I do if my order is damaged, expired, lost, misdelivered?

Accepted Answer

Please notify our hotline and we will do the needful and send your correct order with no delivery charges.

Question 9

What is the warranty period for your coffee machines?

Accepted Answer

1 year manufacturer’s warranty on all equipment.

Question 10

Do you offer payment plans for coffee machines?

Accepted Answer

We offer easy payment plans which we offer at our outlet, please contact our hotline or sales representative to get more information about our attractive instalment schemes.

Question 11

Do you offer discounts on credit cards?

Accepted Answer

Yes, we do offer discounts on credit cards issued by certain / selected banks for certain / selected products, please check with your sales representative or call our hotline for more information.

Question 12

What coffee types do you sell?

Accepted Answer

We sell/ offer a German brand coffee that has a legacy spanning 300 years, named Dallmayr. We sell / offer 100% arabica roasted beans plus a variety of arabica and robusta blends to suit your pallet. We also sell / offer Dallmayr coffee capsules that comes in 13 different flavors that is compatible with all Nespresso machines, in addition we also sell / offer ground coffee.

Question 13

How should I store my coffee?

Accepted Answer

To maintain maximum freshness store in an airtight container in a cool dry place.

Question 14

Where is your coffee from?

Accepted Answer

Our coffee is from Dallmayr, a 300-year-old family run coffee company serving one of the best coffees in Germany / in the world. Dallmayr coffee is sourced from superior highland plants from the finest coffee growing regions such as Ethiopia, Colombia, Papua New Guinea and Brazil. Expert roasters and tasters bring out signature aromas and notes through our world class roasteries.

Question 15

What maintenance support do you provide for commercial machines?

Accepted Answer

We have a dedicated technical support team that you can contact for any repairs and maintenance issues. We also offer annual service contracts, and barista training courses.

Question 16

What do I do if my coffee machine stops working?

Accepted Answer

Please contact the hotline and our technical support team will resolve any issues.

Question 17

Do you provide staff training?

Accepted Answer

Yes, we do, we have two National Champion Baristas who can provide the required training for your staff, so they can gain the skills and knowledge necessary to work as a skilled barista. Please check out our Coffee Academy page for more information on our Barista Training Courses.

Question 18

Do you provide installation & training when you purchase a new coffee machine?

Accepted Answer

For all new coffee machine purchases on our commercial range we provide free installation, machine set up, barista training, machine programming, calibration, maintenance & cleaning / instructions.

Question 19

If I have questions about operating and cleaning my machine, who should I call?

Accepted Answer

Please call the hotline or sales representative and they will attend to all your requests.

Question 20

Do you offer technical support for home-use machines?

Accepted Answer

Yes, we do. We have a dedicated technical support team working round the clock to ensure your machines are in good working order, call our hotline for any issues.

Question 21

Do you offer consulting services related to F&B operations?

Accepted Answer

Yes, we have two national champion baristas and experienced restaurateurs on our team who can assist with recipe development and menu creation to suit your business. We can also assist with implementing SOPs related to the beverage counter and overall hygiene standards to ensure a smooth operation.

Question 22

Do you offer repair services related to coffee machines and related equipment?

Accepted Answer

Yes, we do, we have a dedicated repair team and center to fix any machine including other brands which we do not sell.

Question 23

Do you offer barista training?

Accepted Answer

Our Coffee Academy which is the official partner of the Espresso Academy in Florence, Italy, offers a wide range of barista courses that offer internationally recognized diplomas related to the Italian Barista Method (IBM) and Specialty Coffee Association (SCA.) Please check our website for more information.

Question 24

What brands do you sell?

Accepted Answer

We are the sole agents for Rancilio, Egro, Delonghi and Dallmayr and authorized agents for Bodum, Bialetti and Bavilor Bonamat.

Question 25

Do you sell home-use coffee machines?

Accepted Answer

Yes, we have a wide range of Delonghi manual, semi-automatic and fully automatic home use coffee machines, and grinders. We also have a home range machine line of Rancilio. Please click on the “Machines” tab on our homepage to see our wide range of domestic coffee machines. Further, Delonghi is considered the best home use coffee machine brand in 46 countries worldwide.

Question 26

Do you sell Nespresso compatible capsules?

Accepted Answer

We offer CAPSA from Dallmayr that’s compatible with all Nespresso machines. We offer 13 different varieties for espresso and lungo. Checkout the CAPSA tab on our home page for more information on our product range.

Question 27

What products do you sell?

Accepted Answer

We sell a wide range of domestic and commercial coffee machines, vending machines, domestic and commercial grinders, barista accessories, brewing systems, roasted coffee beans, ground coffee and flavored pre-mixes for vending machines and specialty coffee equipment & accessories.

Question 28

Do you sell different coffee brewing systems?

Accepted Answer

Yes we do, we carry a wide range of brewing systems: French Press, AeroPress, Mokapot, V60, Chemex and many more.

Question 29

Do you sell filter paper?

Accepted Answer

Yes, we do.

Question 30

Do you provide coffee solutions for hotels, cafes, and restaurants?

Accepted Answer

Yes, we do, we have a wide range of high-end commercial machines, coffee grinders, barista accessories, coffee blends & brewing systems to suit your requirements and budget. We also have a dedicated technical and training team to provide your company with a complete coffee solution to meet all your requirements and our experienced baristas can provide your staff with training and support with recipe development.

Question 31

Do you provide a dedicated salesperson for B2B customers?

Accepted Answer

Yes, there will be a dedicated sales specialist managing your account and handling all your queries.

Question 32

Do you provide coffee solutions for Companies?

Accepted Answer

Yes, we have a wide range of vending and automatic machines that can be utilized in different areas of the workspace including a selection of pay and buy vending machines for coffee beverages and snacks, please contact our hotline for more information.

Question 33

Do you cater for events?

Accepted Answer

We provide mobile coffee solutions for all kinds of corporate events, special occasions, product launches, trade shows, fashion shows etc. Please visit our website for more information.

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